Privacy policy

Privacy Policy

Last updated: 22 October 2026

At VREJA London, we value your trust and respect your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase our products, subscribe to our newsletter or contact us.

1. Who We Are

This website is operated by VREJA LONDON LTD, trading as VREJA London.

Registered company number: 17183763

Registered office: 10 Wellington Street, Cambridge, England, CB1 1HW

Business address: 10 Wellington Street, Cambridge, England, CB1 1HW

Email: contact@vrejalondon.com

You can also contact us through the contact form on our website.

VREJA LONDON LTD is the data controller for personal information processed for its own business purposes.

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Personal details such as your name, email address and telephone number.
• Billing and delivery addresses.
• Order information, including purchased products and transaction history.
• Payment-related information processed through our payment providers.
• Technical information, such as IP address, browser type, device information and website activity.
• Newsletter subscription and marketing preferences.
• Information you provide through our website contact form.

We do not ordinarily receive or store complete payment card details.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders.
• Arrange delivery and manage returns or refunds.
• Respond to customer enquiries.
• Send order confirmations and delivery updates.
• Provide customer support.
• Send marketing communications where permitted.
• Maintain website functionality and security.
• Analyse website performance and improve our services.
• Comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process personal information where we have an appropriate legal basis under UK data protection law.

These may include:

Contractual necessity: To process orders, arrange deliveries and fulfil our obligations to customers.

Legal obligations: To comply with applicable accounting, tax and regulatory requirements.

Legitimate interests: To operate and protect our business, improve customer experience and prevent fraud, where those interests are not overridden by your rights.

Consent: Where required for marketing communications, optional cookies or other activities requiring consent.

You may withdraw consent at any time where processing relies on it.

5. Shopify and Service Providers

Our online store is powered by Shopify.

Shopify processes personal information on our behalf to operate our online store, including checkout, payments and order management. Shopify may store and process personal information outside the United Kingdom, including in Canada, Ireland and the United States. More information is available in Shopify's privacy policy.

We may share necessary personal information with service providers that support our business, including:

• E-commerce and website hosting providers.
• Payment processors.
• Delivery and fulfilment providers.
• Email marketing services.
• Website analytics providers.
• Customer service and technical support providers.
• Professional advisers where appropriate.

We expect service providers to handle personal information in accordance with applicable data protection requirements.

Where personal information is transferred outside the United Kingdom, we rely on appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

6. Newsletter and Marketing

You may subscribe to receive product news, offers and updates from VREJA London.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe at any time using the unsubscribe link in our marketing emails.

You may also email us at contact@vrejalondon.com to update your preferences.

You have the right to object to direct marketing at any time. If you object or unsubscribe, we will stop sending you marketing communications.

7. Cookies

Our website uses cookies and similar technologies.

Essential cookies support functions such as shopping baskets, checkout and website security.

We may also use optional cookies for analytics, personalisation and marketing.

Where required by law, we will obtain your consent before using non-essential cookies.

You can manage your preferences through our website's cookie consent controls.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include retaining transaction records for applicable accounting and legal requirements.

Typical retention periods are:

• Order, payment and transaction records: six years from the end of the financial year in which the order was placed, to meet tax and accounting requirements.
• Customer service enquiries: up to two years after the enquiry is resolved, unless they relate to an order, in which case they are kept with the order record.
• Newsletter and marketing data: until you unsubscribe. After that, we keep a minimal record of your email address so that we respect your preference.
• Cookie and analytics data: for the periods set out in our cookie consent controls.

When information is no longer required, we will delete or anonymise it as appropriate.

9. Your Rights

Under applicable UK data protection law, you may have the right to:

• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion in certain circumstances.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Object to direct marketing at any time.

To exercise your rights, please email us at contact@vrejalondon.com. We will respond within one month.

If you have a concern about how we use your personal information, please contact us first at contact@vrejalondon.com and we will try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed completely secure.

11. Children's Privacy

Our website and products are not directed at children.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page.

13. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

VREJA LONDON LTD

Email: contact@vrejalondon.com

You can also contact us through the contact form on our website.

Registered office: 10 Wellington Street, Cambridge, England, CB1 1HW

Company number: 17183763