Shipping policy

Delivery & Returns

Last updated: 22 October 2026

At VREJA London, we want every order to arrive safely and every shopping experience to feel thoughtful and straightforward.

Delivery

Where We Deliver

We currently deliver physical products to addresses within the United Kingdom only.

Delivery Times and Charges

Available delivery options, charges and estimated delivery times are displayed at checkout before you complete your purchase.

We aim to dispatch orders promptly, although delivery estimates are not guaranteed.

Unless otherwise agreed, we will deliver your order within 30 days of entering into the contract.

If there is a significant delay or we cannot fulfil your order, we will contact you using the details provided with your order to discuss the available options and your statutory rights.

Delivery Issues

If your order is delayed, lost or arrives damaged, please email us at contact@vrejalondon.com or use the contact form on our website.

We will work with the delivery provider to resolve the issue.

Products are your responsibility from the time they are delivered to the address you gave us, or to someone you have nominated to receive them.

Our 30-Day Return Policy

We hope you love your VREJA London products. However, we understand that sometimes you may change your mind.

In addition to your statutory cancellation rights, we offer a 30-day goodwill return period for eligible products.

You may request a return within 30 days of receiving your order, without giving a reason.

To request a return, please email us at contact@vrejalondon.com or use the contact form on our website within 30 days of delivery.

Please include your name, order number and the products you wish to return.

We will provide return instructions.

If you return a product within 14 days of delivery, your statutory cancellation rights (set out below) also apply.

Eligibility for Goodwill Returns

For health protection and hygiene reasons, opened or used skincare products are not eligible for our 30-day goodwill return unless they are faulty, damaged or not as described.

To qualify for a goodwill return, products must be:

• Unopened.
• Unused, with the full original contents.
• In their original condition and packaging.
• Returned with any included accessories or complimentary items, where applicable.

We may refuse a goodwill return if these conditions are not met.

This does not affect your statutory consumer rights.

Your Statutory Cancellation Rights

For most online purchases, you have the legal right to cancel your order at any time from placing it until 14 days after the day you receive your goods, without giving a reason.

To cancel, please tell us clearly by emailing contact@vrejalondon.com or using the contact form on our website. You may use the model cancellation form at the end of this policy, but you do not have to.

After notifying us of your cancellation, you have a further 14 days to return the relevant products.

If you cancel, you will need to pay the direct cost of returning the goods unless they are faulty or incorrect.

You may handle a product only as much as you would in a shop to examine it. If a returned product has been opened, used or handled beyond what is necessary to establish its nature, characteristics and functioning, we may reduce your refund to reflect the reduction in its value. For skincare products that have been opened and used, this reduction may be up to the full price of the product, depending on the amount used.

We may check the condition and weight of returned products to assess this.

Our 30-day goodwill return policy does not reduce or replace your statutory rights.

Refunds

Goodwill Returns

For an eligible goodwill return, we will refund the purchase price of the returned product after receiving and inspecting it.

Original delivery charges are not refundable under our goodwill return policy unless required by law.

Customers are responsible for direct return postage costs.

We aim to process goodwill refunds within 14 days of receiving the returned product.

Statutory Cancellations

Where you exercise your statutory cancellation right, we will refund the price paid for the products and the original standard delivery charge. If you chose a more expensive delivery option, we will not refund the extra cost above our standard delivery charge.

We will make the refund within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them back, whichever is sooner. If we have not yet dispatched your order when you cancel, we will refund you within 14 days of you telling us.

Refunds will be made to the original payment method. We will not charge you a fee for the refund.

Promotional Orders

If a complimentary item was provided because of a qualifying purchase (for example, a complimentary shopping bag) and you return the qualifying product, we may ask you to return the complimentary item as well.

If a discount was applied to your order, your refund will reflect the discounted price you actually paid for the returned product.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please email us at contact@vrejalondon.com or use the contact form on our website as soon as reasonably possible.

Please include your order number and a description of the issue.

Where helpful, we may request photographs or additional information.

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If they are not:

• Within 30 days of delivery, you can reject the products and receive a full refund.
• After 30 days, you are entitled to a replacement. If a replacement is not possible, or does not fix the problem, you may be entitled to a price reduction or a refund.

We will cover the reasonable cost of returning damaged, faulty or incorrect products.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

Digital Gift Cards

VREJA London E-Gift Cards are delivered electronically and do not require physical shipping.

Our digital gift cards do not expire.

Applicable statutory cancellation and refund rights remain unaffected.

Contact Us

For delivery, return or refund enquiries, please contact:

VREJA LONDON LTD

Email: contact@vrejalondon.com

You can also contact us through the contact form on our website.

Registered office: 10 Wellington Street, Cambridge, England, CB1 1HW

Please include your name, order number where relevant and a description of your enquiry.

Model Cancellation Form

Complete and return this form only if you wish to cancel your order under your statutory cancellation right. You do not have to use this form.

To: VREJA LONDON LTD, 10 Wellington Street, Cambridge, England, CB1 1HW. Email: contact@vrejalondon.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.